Digital States Survey 2022 Results Announced

September 29, 2022 – The Center for Digital Government (CDG) announced the results of its 2022 Digital States Survey, a biennial evaluation of the information technology (IT) practices of all 50 states.

CDG uses the Digital States Survey to evaluate states’ use of technology to improve service delivery, increase capacity, streamline operations and reach state priorities and assigns a letter grade based on quantifiable results.

Survey results this year recognized improvements in 17 states; 22 states’ grades remained unchanged while 11 states saw their grades decline from the last survey results announced in 2020. “I am excited about this year’s outcome and the 18 states earning top grades - including Minnesota and North Carolina improving to an “A” and Georgia, Michigan, Ohio and Utah maintaining their “A” grades from 2020”, said Teri Takai, Senior Vice President of the Center for Digital Government.
“Our 2022 survey results reveal that states agree that their top priorities include cybersecurity, constituent/customer engagement/experience, IT staffing, modernization of legacy technologies and broadband/connectivity/addressing the digital divide. It is also great to see the list of emerging best practices coming from the states based on their increased focus on constituent-centric and data-driven programs,” said Takai. “The recognition of the seventeen states that improved this year is encouraging and supports what we see as a continuing focus and effort in government to make smart technology investments and successfully leverage those investments to improve services and achieve efficiencies.”

The Digital States Survey was designed to highlight best and emerging technology practices that serve as models and/or can be shared across state borders. The survey recognizes these achievements and provides a common reference for all 50 states in the ongoing work of finding better ways to do the public’s business.

The Center evaluates each state’s survey responses based on criteria that include actions to support their state priorities and policies to improve operations or services, hard- and soft-dollar savings/benefits, innovative and citizen-centric services, effective collaboration and progress since the last survey. States receiving high grades demonstrate strong results across all the criteria.

The 2022 awards will be presented on October 9th during the National Association of State Chief Information Officers (NASCIO) annual conference in Louisville, KY.

CDG thanks its corporate members Adobe, Amazon Web Services, HP Inc., KPMG, NIC, SHI International Corp, Trellix and Verizon Enterprise Solutions for underwriting the survey.

To view the awards article and the 50-state summaries, CLICK HERE.

2022 Digital States Survey Grades

A
Georgia, Michigan, Minnesota, North Carolina, Ohio, and Utah

A-
Arizona, Connecticut, Hawaii, Illinois, Indiana, Maine, Maryland, Massachusetts, Missouri, Pennsylvania, Tennessee, and Texas

B+
California, Colorado, Iowa, Louisiana, Mississippi, Montana, New York, North Dakota, Oklahoma, Oregon, Rhode Island, South Carolina, Virginia, Washington, and Wisconsin

B
Arkansas, Delaware, Idaho, Kentucky, Nebraska, New Hampshire, New Jersey, Vermont, and West Virginia

B-
Alabama, Florida, Kansas, Nevada, New Mexico, and South Dakota

C+
Alaska and Wyoming

2022 Digital States Survey Category Awards
In addition, several states earned the Digital States Survey Category Award, given in the following areas of the survey:

Leadership
The state's IT strategy is aligned with the Governor’s priorities and the actions IT takes to improve working relationships, planning, policies and coordination with agencies.

1st Place - State of Ohio
2nd Place - Commonwealth of Massachusetts
3rd Place - State of Connecticut

Constituent Centric
The state’s mobile and digital services strategy engages constituents and businesses with solutions focused on improved delivery of services to the public.

1st Place - State of Georgia
2nd Place - State of Washington
3rd Place - State of Indiana

Data Enablement
The state’s data governance processes are established to ensure quality, privacy protection, and trusted data access to improve constituent outcomes.

1st Place - State of Arizona
2nd Place - State of Tennessee
3rd Place - Commonwealth of Virginia

Data Driven Government

1st Place - State of Iowa
2nd Place - State of Illinois
3rd Place - State of Maryland

Resilience
States with the ability to maintain continuous IT and business operations during peak usage, disasters and crisis conditions.

1st Place - State of Montana
2nd Place - State of California
3rd Place - State of North Carolina

Workforce Planning
The state has developed processes and plans to address the need for a skilled IT workforce today and into the future.

1st Place - State of Michigan
2nd Place - State of Missouri
3rd Place - State of Minnesota

Continuous Innovation
The state has provided exploration, testing and appropriate application of emerging technologies to improve government services.

1st Place - State of Utah
2nd Place - State of Wisconsin
3rd Place - State of Nebraska

Connected Infrastructure
The state has provided comprehensive IT enabled services – computing, storage and networks.

1st Place - State of New Jersey
2nd Place - Commonwealth of Pennsylvania
3rd Place - State of West Virginia

Business Process:

Public Safety, Emergency Management, Criminal Justice and Corrections
Winner - State of Arkansas

Health and Human Services
Winner - State of New York

Transportation and Motor Vehicles
Winner - State of Mississippi


About the Center for Digital Government
The Center for Digital Government is a government research and advisory institute dedicated to information technology policies and best practices in state and local government. The Center is a division of e.Republic, the nation’s only media and research company focused exclusively on state and local government and education.

For questions, please contact Janet Grenslitt, Surveys and Awards Director at jgrenslitt@erepublic.com.