Fixing the Foundation: States Upgrade Major Legacy Systems

From DMV and HCM to ERP and UI, the road to modernization for the major IT systems underpinning state government can be long and victories hard-fought. GT looked at the landscape of progress nationwide.

March 2023 •

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Retiring legacy systems in large public-sector agencies is often a top goal for CIOs as they work to modernize processes, improve efficiencies and strengthen cybersecurity protocols. In fact, legacy modernization ranks as the No. 4 priority by the National Association of State Chief Information Officers’ 2023 survey as well as the latest edition — 2022 — of the Center for Digital Government’s* Digital States Survey. It’s worth noting as well that both lists have related items at the top: cybersecurity, digital government and customer experience.

Government Technology looked at six major state systems in detail:

Is There Hope for Modernizing State DMVs?

Tax System Upgrades Increase Speed, Efficiency for Residents

Post-COVID, Unemployment Systems Take Stock and Go Modern

States Upgrade Medicaid Systems to Deliver Modern Health Care

States Update Decades-Old Human Capital Management Systems

Where Are States on the Path to Upgrading ERP Systems?

*The Center for Digital Government is part of e.Republic, Government Technology's parent company.