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Government Experience

Stories about enhancing residents’ experience interacting with state and local agencies using technology. Includes coverage of other digital government efforts with public-facing components.

Artificial intelligence is gaining in popularity and strength — but it’s far from universally reliable. A new survey finds Southern accents are particularly difficult for AI to comprehend. This included the Outer Banks “Hoi Toider accent.”
John Matelski, the longtime CIO and director of innovation and technology at DeKalb County, Ga., is stepping down from the public sector. He will join the Center for Digital Government at e.Republic next week.
Local governments have turned to GIS tech to enhance their election process, for staff and voters alike. This year, several jurisdictions will debut new features to further improve transparency and make voting easier.
Tuneberg, a private- and public-sector technologist, will lead the division of the Colorado Governor’s Office of Information Technology. Her work at the state includes exponentially scaling COVID-19 testing during the pandemic.
The state’s new Disability Information Hub offers information about state programs, resources and assistance for people with disabilities. Their input helped guide its development and design.
The Section 508 Refresh Act, introduced by U.S. Sen. Bob Casey and others, would update Section 508 of the Rehabilitation Act, which requires agencies to make federal technology accessible — including websites.
The report, from the Communications Workers of America, critiques federally funded broadband work by 14 counties in the South, Northeast and Midwest on metrics including availability of project information.
The worldwide Microsoft computer outage meant 1,894 customers at the North Carolina Division of Motor Vehicles on Friday could not be served. About 1,300 people with appointments were able to come back later.
The successful deployment of an online parking reservation system in June at the Cleveland Hopkins International Airport has revealed high demand for spaces. An expansion is likely in coming months.
MyCitations has helped about 177,000 people cut their court fines by an average of $277 each. Launched in 2019, it has yielded combined reductions of about $49 million. The tool is available at courthouses statewide.