The awards recognize the achievements and best practices of states, cities and counties that are radically improving the experience of government and pushing the boundaries of how citizen services are delivered. Top government jurisdictions, agencies and departments were honored during the GovX Summit and Government Experience Awards virtual event today.
“As state and local governments navigated another year of uncertainty — compounded by shifts in constituent expectations and the emergence of new technologies — the experience of government has remained a significant focus for leaders,” said Dustin Haisler, Chief Innovation Officer for the Center of Digital Government. “This year, agencies demonstrated the importance of having an omnichannel strategy with an increased focus on enabling personalized experiences while balancing citizen and business privacy. We applaud the continued efforts state and local leaders have made to build constituent-centric digital experiences and look forward to seeing how these agencies adapt their digital services in the years to come.”
The 2021 Government Experience Award winners are:
Overall State Government Experience Winners:
1st Place – State of Michigan
2nd Place – State of Utah
3rd Place – State of Maryland
4th Place – State of Indiana
5th Place – State of Arkansas
Finalists
State of Louisiana
State of Maine
State of Ohio
State of Oregon
Overall County Government Experience Winners:
1st Place – New Castle County, DE
2nd Place – County of San Diego, CA
3rd Place – Wake County NC
4th Place – DeKalb County, GA
5th Place – Saint Louis County, MO
Finalists
Adams County, CO
County of Dane, WI
County of Los Angeles, CA
Pitkin County, CO
Tarrant County, TX
Overall City Government Experience Winners:
1st Place – City of Mesa, AZ
2nd Place – City of Louisville, KY
3rd Place – City of San Jose, CA
4th Place – City of El Paso, TX
5th Place – City of Palm Coast, FL
Finalists
City of Bellevue, WA
City of Boynton Beach, FL
City of Goldsboro, NC
City of Richardson, TX
City of Santa Monica, CA
Project Experience Awards: In addition to the overall awards, project awards have a single focus area and can include more than one channel of interaction. Thirty-three Government Experience Project Awards were presented in four categories (city, county, state and federal government).
Project Experience Winners
City Government Experience Winners
- Austin, TX - Reimagining Public Safety Initiative
- Irvine, CA - Irvine Ready
- Los Angeles, CA - Connect2LA - City and Work-From-Home Resources
- New York City, NY - GetFoodNYC
- Orlando, FL - Digital Permitting Portal - Using Customer Feedback
- Richardson, TX - Solid Waste Collection Management - A GIS-Based Approach
- San Jose, CA - Digital Transformation of Garbage and Recycle Services
- San Leandro, CA – CITYCHAT - Geofence-Based Chatbots
- Seattle, WA - Winter Storm Response Website
- Topeka, KS - Digital Services Platform
County Government Experience Winners
- County of Alameda, CA - Virtual First - DDE and Virtual Marriage
- County of Alameda, CA - Property Tax Refunds Tracking System
- Bergen County, NJ - BergenBids
- Broward County, FL - ePermitsOneStop
- Cabarrus County, NC - Emergency Rental Assistance Program
- Clark County, NV - CARES Housing Assistance Program (CHAP)
- County of Los Angeles, CA - COVID-19 Response – DPH Emergency App Suite, Robotic Process Automation, and DPSS Portal Website
- Maricopa County, AZ - Clerk of the Superior Court - AI to Improve Customer and Employee Experience
- County of Nevada, CA - Ready Nevada County Dashboard
- Oakland County, MI - #OaklandTogether COVID-19 Tribute
State Government Experience Winners
- Arizona Department of Child Safety - CHILDS Case Management System Replacement
- California DMV – In-Office Knowledge Test Alternatives – AI-Based Knowledge Test Proctoring and eLearning
- Colorado DOT - Freight Transportation Mapping System
- Louisiana DOH, Office of Public Health, Bureau of Planning and Performance - Creating a Statewide Health Equity Dashboard
- Mississippi Department of Public Safety - Skip the Line Program
- Nebraska Brand Committee - Livestock Brand Management Mobile Inspections
- New Mexico HSD Consolidated Customer Service Center - Human Centered Design, Virtual Agents and Robotic Processing Automation
- Ohio Department of Natural Resources - ODNR Website Redesign
- Vermont - DMV Application for Learner's Permit
- Virginia Department of Health – COVIDWISE Exposure Notifications System
- Wisconsin DOA – Department of Transportation MV1 Web Application
- Internal Revenue Service - Secure Access Virtual Assistant and Taxpayer Digital Communications (TDC)
- U.S. Census Bureau Trust & Safety Team
FUTURE READY AWARD 2021: The Future Ready Award is presented to jurisdictions that are laying the foundation for the disruptive and converging forces that are shaping an uncertain future -- through technology or process changes; innovation; engagement with partners; and by harnessing emerging technologies to solve problems.
CDG presented the Future Ready award to:
· City of San Leandro, CA – CITYCHAT – Geofence-Based Chatbots
· Maricopa County, AZ – Clerk of the Superior Court: AI to Improve Customer and Employee Experience
· Louisiana Department of Health – Statewide Health Equity Dashboard
Read more Future Ready in-depth coverage here.
CDG thanks its corporate members: Accela, Accenture, Adobe, Amazon Web Services, CAI, Crown Castle, Dell Technologies, EasyVote, HP Inc., Infor, Laserfiche, McAfee, Medallia, Microsoft, NIC, Oracle, Pure Storage, ServiceNow, SHI, Spectrum Enterprise, Splunk, Team Dynamics, Verizon Enterprise Solutions, Whyline, and Yubico; underwriters of the 2021 Government Experience Awards.
About the Center for Digital Government
The Center for Digital Government (CDG) is a national research and advisory institute focused on technology policy and best practices in state and local government. CDG is a division of e.Republic, the nation’s only media and research company focused exclusively on state and local government and education.
Contact: Janet Grenslitt, Director of Surveys and Awards
e.Republic | Center for Digital Government
jgrenslitt@centerdigitalgov.com
